Cancellation Policy
If you must cancel
your reservation - Notify us immediately!
1. Owners reserve the right to cancel
the contract and reservation with full refund up to 30 days prior to the
check-in date.
2. Renters may cancel prior to 30 days
with a refund of any amount paid excluding 5% management cost.
3. If the full amount of the rent,
tax, fees and security deposit is not received within 30 days of the check-in
date, owners reserve the right to cancel the reservation and 50% of the rental deposit
will be forfeited. *
4. If you need to cancel between 15
and 30 days prior to the check-in date, we will have already lost other
potential rentals, the equivalent of 1 weekend night for your rate period will
be forfeited. *
5. If you need to cancel less than 15
days prior to the start of your reservation, we will have already lost other
potential rentals, the equivalent of 2 weekend nights for your rate period will
be forfeited. *
* Unless we can
secure another rental agreement for the same time period. However, a minimum of 5% will be withheld to
cover management costs, even if we can secure another rental.
- If you have any
questions, please go to the Contact page.
Security Deposit Policy
We take great pride
in our home and have furnished it with high quality materials to ensure you
have the best possible rental experience. We ask that you treat our home with
the same care you would treat your own and that you let us know if anything
does not meet your expectations.
·
We
collect a $500 Security Deposit which is separate from the rental amount. The
Security Deposit must be paid at the same time as the full rental payment. The
Security Deposit is not the same as the Rental Deposit.
·
We
may keep all or part of the Security Deposit if after your stay we determine
you or your guests damaged any portion of our home including walls, doors,
carpets, windows and treatments, furnishings, or appliances beyond what a
reasonable person would consider normal wear and tear.
·
We
may keep all or part of the Security Deposit if we determine that household
items (towels, sheets, wall hangings, cooking equipment, televisions, etc.) are
either broken or missing following your stay.
·
If
no deductions are necessary, we will return your entire Security Deposit within
30 days of your check-out date. If deductions are necessary we will contact you
to discuss and we will return any remaining amount within 30 days of your
check-out date.
·
We
return the Security Deposit by Check. If
you have paid by Credit Card and would prefer a credit back to the card, please
request that service.
Cleaning Fee Deposit
We charge a cleaning
fee deposit with each rental. The
current cleaning fee deposit is $230 per stay.
This is a deposit toward the
actual cleaning fee billed by our maid service.
Typical fees have been ranging from $185 - $200 and the balance is
returned with your security deposit.
However when our home has been left in dirty unkempt state, the cleaning
fee has been as high as $250. Any amount for maid service in excess of
$230 will be held out of your security deposit!
·
Please
follow the check out procedures. By
leaving our home tidy, other than needing linen service and standard cleaning
services, you can be assured of saving money on the cleaning fee. The Cleaning Fee Deposit is due and payable
30 days before the start of your stay.
·
Please
do not confuse the Cleaning Fee with the Security Deposit. The Cleaning Fee for
our maid service is required and the actual fee is not refundable – we use a
maid service to thoroughly clean and prepare Boca Del Kujo for our next
guest. If additional cleaning is
required other than what is provided by our cleaning service, (i.e. removing
stains from carpet or furniture.) the additional fees may be deducted from your
Security Deposit.
·
The
Cleaning Fee covers sweeping, mopping, and vacuuming of floors; cleaning and
sanitizing the bathtubs, showers, sinks, and toilets; and cleaning of bed
linens and towels.
·
The
Cleaning Fee does NOT cover taking out your trash, cleaning or putting away
dishes, pots and pans, or general cleanup of the stove top and microwave. The
kitchen must be left in a clean and tidy state. The dishwasher must be run and
emptied before you leave the house. If the kitchen is not left clean and tidy,
additional cleaning fees will be charged and deducted from the Security
Deposit.
Lodging Tax
We are required to
collect a 10% Placer County Occupancy tax on the rental portion of your bill
and cleaning fee. This tax is due and payable 30 days before the start of your
stay.
Sleeping Arrangements
Our home can sleep up
to 12 in normal beds, and up to 14 if pull-out sofas are used. Please DO NOT invite more than a total of 14
people! We do not allow parties or
receptions in our home. THIS IS NOT A
PARTY HOUSE! Larger numbers of people
put additional stress on our house and utilities. We have provided enough sleeping arrangements
to allow a large, or extended family to sleep comfortably.
·
Upstairs
Bedroom #1 - 1 Queen Bed and 1 Twin Bed Pull-Out (Shares Upstairs
Entry Hall Bath with 3x5 walk-in shower.)
·
Bedroom
#2 – 1 Queen Bed (Shares Hall Bath
with bathtub-shower)
·
Bedroom
#3 – 1 Double Bed (Shares Hall Bath
with bathtub-shower)
·
Bunk
Room Bedroom #4 – 1 Queen Bed and 2 Twin Beds (Bunk) (Shares Hall Bath
with bathtub-shower)
·
Master
Bedroom - 1 King Bed (In-Suite Bath
with 3x6 walk-in shower and double sinks.)
·
Living
Room – 1 Double Bed Pull-Out (Shares
Upstairs Entry Hall Bath with 3x5 walk-in shower.)
